Privacy Policy

1. Introduction

ZoognConci Solar ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website zoognconci.com or use our services.

We are a UK-based company registered in England and Wales (Company No: 67790673) with our registered office at 27 Constitution Hill, Birmingham B19 3LE, United Kingdom.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact details (email address, phone number, postal address)
• Information about your property and energy needs
• Communication preferences
• Financial information for quotes and installations
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location data
• Browser type and version
• Device information
• Website usage data and analytics
• Cookies and similar technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our solar energy services
• To communicate with you about your inquiries and installations
• To process quotes and service requests
• To send you newsletters and marketing communications (with your consent)
• To improve our website and services
• To comply with legal obligations
• To protect our business interests and prevent fraud

4. Legal Basis for Processing

Under UK GDPR, we process your personal information based on the following legal grounds:

• Consent: When you provide explicit consent for marketing communications
• Contract: To perform our services or take steps to enter into a contract
• Legitimate Interests: To operate our business, improve our services, and communicate with customers
• Legal Obligation: To comply with legal and regulatory requirements

5. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party contractors, suppliers, and service providers who assist with our business operations
• Professional Advisors: Lawyers, accountants, and other professional advisors
• Regulatory Bodies: When required by law or to comply with legal processes
• Business Transfers: In connection with any merger, sale, or acquisition of our business

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access, use, or disclosure
• Accidental loss, destruction, or damage
• Unlawful processing

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal obligations
• Resolve disputes and enforce agreements

Typically, we retain customer information for 7 years after the completion of services, unless a longer retention period is required by law.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal information:

• Right of Access: Request information about the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of processing in certain situations
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details provided in Section 11.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Ensure our website functions properly
• Analyze website usage and improve performance
• Provide personalized content and advertisements
• Remember your preferences and settings

You can manage your cookie preferences through our cookie banner or your browser settings. For more information, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification (if we have your email address)
• Displaying a notice on our website

Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

13. Complaints

If you believe that we have not handled your personal information properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator: