1. Introduction
These Terms of Service ("Terms") govern your use of the services provided by ZoognConci Solar ("Company", "we", "us", or "our"), a company registered in England and Wales (Company No: 67790673) with its registered office at 27 Constitution Hill, Birmingham B19 3LE, United Kingdom.
By engaging our services or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
2. Services
2.1 Solar Installation Services
We provide solar panel installation services for residential and commercial properties, including:
- Site assessment and system design
- Solar panel and equipment installation
- Grid connection and commissioning
- Maintenance and repair services
- Energy consultation services
2.2 Service Scope
The specific scope of work will be detailed in your individual service agreement or contract. All services are subject to:
- Site suitability assessment
- Obtaining necessary permits and approvals
- Compliance with local building regulations
- Grid connection availability
3. Quotations and Contracts
3.1 Quotations
All quotations are:
- Valid for 30 days from the date of issue
- Subject to site survey confirmation
- Exclusive of VAT unless otherwise stated
- Based on information provided at the time of quotation
3.2 Contracts
A binding contract is formed when:
- You accept our quotation in writing
- We receive your deposit payment
- Site survey confirms feasibility
- Both parties sign the installation agreement
4. Pricing and Payment
4.1 Pricing
Our pricing includes:
- Equipment and materials
- Installation and commissioning
- Standard warranties
- Grid connection application
4.2 Payment Terms
Payment is typically structured as follows:
- 25% deposit upon contract signing
- 50% progress payment upon commencement of installation
- 25% final payment upon completion and commissioning
4.3 Late Payment
Late payment charges of 2% per month may apply to overdue amounts. We reserve the right to suspend work for non-payment.
5. Installation Process
5.1 Site Access
You agree to provide:
- Safe and reasonable access to the installation site
- Adequate workspace for our technicians
- Access to electrical connection points
- Parking facilities for our vehicles
5.2 Installation Timeline
Installation timelines are estimates and may be affected by:
- Weather conditions
- Permit processing delays
- Equipment availability
- Site-specific complications
5.3 Health and Safety
We maintain comprehensive health and safety policies. You agree to:
- Comply with our safety requirements
- Keep the work area clear of obstacles
- Ensure pets and children are kept away from work areas
- Report any safety concerns immediately
6. Warranties and Guarantees
6.1 Equipment Warranties
Solar equipment comes with manufacturer warranties:
- Solar panels: 25-year performance warranty
- Inverters: 5-10 year manufacturer warranty
- Mounting systems: 10-year warranty
- Monitoring systems: 5-year warranty
6.2 Workmanship Guarantee
We provide a 10-year workmanship guarantee covering:
- Installation quality
- Roof penetrations and weatherproofing
- Electrical connections
- Structural mounting
6.3 Performance Guarantee
We guarantee system performance as specified in your contract, subject to:
- Normal weather conditions
- Proper system maintenance
- No unauthorized modifications
- Adherence to operating guidelines
7. Maintenance and Support
7.1 Maintenance Requirements
To maintain warranty coverage, you must:
- Arrange annual system inspections
- Keep panels clean and free from debris
- Report any issues promptly
- Use only authorized technicians for repairs
7.2 Support Services
We offer ongoing support including:
- Technical assistance and troubleshooting
- Performance monitoring
- Maintenance and cleaning services
- Repair and replacement services
8. Limitation of Liability
Our liability is limited as follows:
- Total liability shall not exceed the contract value
- We are not liable for indirect or consequential damages
- Claims must be reported within 12 months of discovery
- Liability is excluded for damage caused by third parties
8.1 Force Majeure
We are not liable for delays or failures due to circumstances beyond our control, including:
- Natural disasters and extreme weather
- Government actions or regulations
- Labor disputes or strikes
- Equipment failures or supply chain disruptions
9. Intellectual Property
All intellectual property rights in our designs, documentation, and proprietary systems remain our property. You may not:
- Reproduce or distribute our designs
- Use our trademarks or branding
- Reverse engineer our proprietary systems
- Share confidential information with third parties
10. Termination
10.1 Termination Rights
Either party may terminate the contract:
- For material breach with 30 days' written notice
- For insolvency or bankruptcy
- For failure to make payments
- By mutual written agreement
10.2 Consequences of Termination
Upon termination:
- All outstanding payments become due
- Work completed will be charged pro rata
- Equipment on site may be removed
- Confidentiality obligations continue
11. Dispute Resolution
11.1 Informal Resolution
We encourage resolving disputes through direct communication. Please contact us first to discuss any concerns.
11.2 Formal Dispute Resolution
If informal resolution fails, disputes will be resolved through:
- Mediation by a mutually agreed mediator
- Arbitration under English law if mediation fails
- Court proceedings as a last resort
12. Governing Law
These Terms are governed by English law and subject to the exclusive jurisdiction of the English courts. Any disputes will be resolved in the courts of England and Wales.
13. Data Protection
We process your personal data in accordance with our Privacy Policy and UK data protection legislation. By using our services, you consent to such processing.
14. Changes to Terms
We may update these Terms from time to time. Changes will be posted on our website and take effect 30 days after publication. Continued use of our services constitutes acceptance of updated Terms.
15. Contact Information
For questions about these Terms, please contact us:
16. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.